FAQs
1- What is the impact of COVID-19 on my order?
The health and well-being of our customers and employees are fundamental priorities for Attuality, especially considering recent events related to COVID-19. Currently, we estimate shipping times of 1-2 business days for national orders and 3-4 days for international orders. In collaboration with our couriers, we are taking preventive measures to ensure safety during delivery, including the temporary suspension of signature upon delivery.
2- Where do the products come from?
Our products are carefully selected and purchased directly from companies with VAT numbers in Italy, all regularly authorized for sale. Each item is accompanied by a regular invoice, guaranteeing 100% authenticity.
3- How do I choose the right size?
Each product page includes a "SIZE GUIDE" with detailed instructions to help you select the most suitable size. For further details on fit, please refer to the product page.
4- Can I change the shipping address?
If you need to change delivery information after placing your order, please contact us immediately. Please note that once the order has been shipped, it will not be possible to change the shipping information, including the delivery address.
5- How can I track my order?
You will receive a confirmation email with a link to track the status of your order as soon as it is shipped. Alternatively, Contact us for assistance with tracking your order